Home Delivery orders can be placed with a value between £100.00 and £2500.00. All applicable minimum and maximum order values are displayed on the ordering screens. Please note there are some countries which limit the amount of currency you can take in or take out and it is your responsibility to ensure that you meet any such restrictions.

In the UK you must complete a Cash Declaration form if you plan to take out (or return with) EUR10,000 or more, or the equivalent in any currency, in cash (notes).

To obtain a Cash Declaration (C9011) form, visit the following website https://www.gov.uk/government/publications/import-and-export-cash-declaration-c9011

No we won’t charge you any extra when buying foreign currency by card.

Some card providers may charge a cash advance fee and interest for buying currencies. Cash advance fees will not show on your travel money order, but you’ll be able to see them on your card statement. If you’re not sure, you should check with your card issuer.

We aim to provide foreign currency at competitive rates. Any delivery or payment charges for your order will be calculated and displayed clearly throughout the ordering process. We reserve the right to amend pricing from time to time to reflect any changes in costs.

Please note that your credit card provider may charge a cash advance fee for buying currency.

We will endeavour to supply you with a mix of banknotes, but this cannot be guaranteed. Certain currencies and denominations are limited and can impact our ability to provide a mix of notes. Your order will be placed in accordance with the denominations available and will automatically be rounded to reflect available denominations.

We appreciate that it is always handy to have a few small denominations available for small purchases at the start of your travels and we will endeavour to provide a mix of notes whenever possible.

When placing the order, you will be requested to complete some of the following card details depending on the type of card used - e.g. card type, card number, card holder name, issue date, expiry date, and/or verification number (if required).

As soon as you select the ‘Pay now’ button on your order, and the order is accepted online, we look to validate your card, and the availability of funds will be checked and held (ring-fenced). Please be advised that the initial pre-authorisation of these funds will not be taken by us if your order is not dispatched. It can take 3-10 working days for the pre-authorisation to lapse and we recommend you contact your card issuer to speed up this process. This release of credit is determined by your card issuer and is not under the control of First Rate or Sainsbury’s Travel money.

If you retry payment with the same card your card issuer may hold the same amount again, thereby reducing your credit limit/funds held. If you believe your card payment has been incorrectly declined, then please contact your bank/card issuer to check all your details are correct before contacting Customer Services as they will be able to provide you with more information than what First Rate can supply.

Please note, your payment card issuer may limit your maximum value of a cash transaction irrespective of your card limit. Please check with your card issuer should you experience unexpected problems with using your card on the website.

You will receive confirmation on screen stating that the order has been successfully completed. You should retain a copy of this for your records. In addition, an email will be sent to the email address you have provided. Please contact customer services if you have not received your confirmation email.

If your order has been declined, you will receive an on-screen message to this confirm this.

When you place your order, you will be given the option to select a preferred delivery date. You will only be given the option for delivery on the next business day if your order is received and confirmed by 3pm on a business day.

By providing your mobile number and email address as part of the order process, then at the point First Rate dispatch your order to Royal Mail for delivery, you will receive either a text or email (or both) from Royal Mail providing you with the track and trace code and link to website to follow your order’s progress.

Orders confirmed on a Saturday, Sunday or UK Public holiday should be expected to be delivered 2 working days later.

Unless you are advised otherwise, deliveries to your UK card billing address should be made by 1pm on the delivery date you have requested (5.30pm in some rural areas).